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Retail Customer Conflict & Complaints Handling
  • See What Our Students Say!
A Chowdhury
A Chowdhury
SIA Top Up Training
"I did my SIA Top Up Training with London Security College for two days training. Also a lot of help and guidance provided by yusuf. I recommend them for everyone for renewing SIA Licence."
F Noor
F Noor
SIA Door Supervisor Course
"The SIA door supervisor course was enjoyable, a lot of help and support was provided by Abdul, and he was quick to answer all my questions. I highly recommend London security college"
A Shah
A Shah
SIA Top Up Training
"it was an amazing experience, and wali was a great instructor!! i recommend all to do sia top up training course with london security college. very fun training completed!!!"
U Anyakudo
U Anyakudo
SIA Top Up Training
"I did top up training with London security college and it was good to be here.Wali the tutor was able to take us through all the required modules in the training and was so excellent."
S Zubair
S Zubair
SIA CCTV Course
"There was a personal touch to the training and I gained DS and CCTV under his guidance. I would recommend this for every person aiming to build a career with SIA."
H Tafari
H Tafari
Emergency First Aid Course
"Absolutely amazing and professional first aid trainer John mbon he is very thorough and precise when training best first trainer out there."
N Rodrigues
N Rodrigues
SIA Door Supervisor Course
I had zero knowledge on day one but at the end of my course I learned so much about the SIA and the training was so professional my instructor John mbon did a great job making it easy for me!!
M Marques
M Marques
SIA Door Supervisor Course
"I attended the DS course and it was really interesting to know more, John gave me a lot of confidence , support and the education I needed to start my career into this sector"
D Omisore
D Omisore
SIA Top Up Training
"Overall it was a fun and pleasant experience. I can confidently recommend this training centre and award it the full 5 stars. And a special thank you to my trainer John Mbon!"
Z Nusrat
Z Nusrat
SIA CCTV Course
"I came to the class with zero knowledge but within 3days My teacher John gave me the whole view of CCTV operator’s job. It was a great experience to be his student :) "
M Shahram
M Shahram
SIA Door Supervisor Course
"I did Door Supervision course with John Mbon in London Security College base of West London, he was fantastic teacher and I leant a lot from him, the martials and teaching was perfect"
P Jorge
P Jorge
SIA Door Supervisor Course
"I just did this week my door supervisor training with john mbon it was an incredible experience I learnt so much, I recommend London security college"
  • Need any help

You can contact us if you have any inquiries. Chat now.

Retail Customer Conflict & Complaints Handling Online

Original price was: £50.00.Current price is: £25.00.

Learning style: E-Learning

  • Duration:  4 Hours (4 CPD Points)
  • Course Deliver: Online
  • Awarding Body: London Security College
  • Access Period: 12 Months from Enrolment

After booking, please check your email for instructions on how to attend the course.

 

  • See What Our Students Say!
A Chowdhury
A Chowdhury
SIA Top Up Training
"I did my SIA Top Up Training with London Security College for two days training. Also a lot of help and guidance provided by yusuf. I recommend them for everyone for renewing SIA Licence."
F Noor
F Noor
SIA Door Supervisor Course
"The SIA door supervisor course was enjoyable, a lot of help and support was provided by Abdul, and he was quick to answer all my questions. I highly recommend London security college"
A Shah
A Shah
SIA Top Up Training
"it was an amazing experience, and wali was a great instructor!! i recommend all to do sia top up training course with london security college. very fun training completed!!!"
U Anyakudo
U Anyakudo
SIA Top Up Training
"I did top up training with London security college and it was good to be here.Wali the tutor was able to take us through all the required modules in the training and was so excellent."
S Zubair
S Zubair
SIA CCTV Course
"There was a personal touch to the training and I gained DS and CCTV under his guidance. I would recommend this for every person aiming to build a career with SIA."
H Tafari
H Tafari
Emergency First Aid Course
"Absolutely amazing and professional first aid trainer John mbon he is very thorough and precise when training best first trainer out there."
N Rodrigues
N Rodrigues
SIA Door Supervisor Course
I had zero knowledge on day one but at the end of my course I learned so much about the SIA and the training was so professional my instructor John mbon did a great job making it easy for me!!
M Marques
M Marques
SIA Door Supervisor Course
"I attended the DS course and it was really interesting to know more, John gave me a lot of confidence , support and the education I needed to start my career into this sector"
D Omisore
D Omisore
SIA Top Up Training
"Overall it was a fun and pleasant experience. I can confidently recommend this training centre and award it the full 5 stars. And a special thank you to my trainer John Mbon!"
Z Nusrat
Z Nusrat
SIA CCTV Course
"I came to the class with zero knowledge but within 3days My teacher John gave me the whole view of CCTV operator’s job. It was a great experience to be his student :) "
M Shahram
M Shahram
SIA Door Supervisor Course
"I did Door Supervision course with John Mbon in London Security College base of West London, he was fantastic teacher and I leant a lot from him, the martials and teaching was perfect"
P Jorge
P Jorge
SIA Door Supervisor Course
"I just did this week my door supervisor training with john mbon it was an incredible experience I learnt so much, I recommend London security college"
  • Need any help

You can contact us if you have any inquiries Chat now

Important: Read Our Terms & Conditions | Refund Policy

Course Details

Course Details

Retail Customer Conflict & Complaints Handling Online

The Retail Customer Conflict & Complaints Handling course is designed to help retail professionals confidently manage conflicts, resolve complaints, and deliver excellent customer service in line with UK standards and regulations, including SIA, BSI, and NSI guidelines. By mastering communication, empathy, and de-escalation techniques, learners will gain the practical skills to turn difficult situations into positive experiences, protect business reputation, and build long-term customer loyalty.

—
COURSE MODULES 
• Module 1: Introduction to Retail Conflict Management
• Module 2: Legal & Ethical Responsibilities
• Module 3: Communication Skills for Conflict Resolution
• Module 4: Conflict Resolution Techniques
• Module 5: Complaint Handling Process
• Module 6: Health, Safety & Staff Wellbeing
—
WHO SHOULD TAKE THIS COURSE

• Retail staff and frontline employees who interact directly with customers on a daily basis.
• Supervisors and team leaders responsible for managing customer service teams and resolving escalated issues.
• Store managers and retail executives seeking to strengthen customer satisfaction and protect business reputation.
• Security personnel and compliance professionals who need to align conflict-handling skills with UK standards such as SIA, BSI, and NSI.

—
BENEFITS OF THIS COURSE

  1. Gain confidence in handling difficult customers and challenging situations.
  2. Learn practical communication and de-escalation techniques that reduce conflict quickly.
  3. Improve customer satisfaction and loyalty, leading to better business outcomes.
  4. Understand and apply UK standards and best practices (SIA, BSI, NSI) in conflict and complaint management.
  5. Enhance your professional reputation by demonstrating strong problem-solving and customer service skills.

  6. Turn customer complaints into valuable opportunities for growth and service improvement.

  • Need any help

You can contact us if you have any inquiries Chat now

Important: Read Our Terms & Conditions | Refund Policy

Customer Reviews

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  • 020 8050 4108
  • info@londonsecuritycollege.co.uk

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