Conflict Management & De-escalation Training

For NHS and Healthcare Security Officers

This specialist online training is designed for security officers working in NHS and healthcare environments. It equips learners with the knowledge, skills, and professional standards required to manage and de-escalate conflict effectively in sensitive healthcare settings.

The course is aligned with:
• NHS Protect Conflict Resolution Framework
• SIA Conflict Management Standards (Door Supervision & Security Guarding)
• BSI Standards – BS 7499 (Static Guarding), BS 7858 (Security Vetting)
• ISO 18788 – Security Operations Management
• HSE Guidance on staff wellbeing, safety, and risk management

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COURSE MODULES
Module 1: Understanding Conflict in the NHS Setting
Module 2: Professional Communication & Behaviour
Module 3: De-escalation in Action
Module 4: SIA & BSI Compliance in NHS Security
Module 5: Incident Reporting & Post-Incident Review

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WHO SHOULD TAKE THIS COURSE?
• NHS Security Officers (in-house and contract)
• Healthcare Ward & Reception Security Staff
• SIA Licence Holders working in hospital settings
• Supervisors & Security Team Leaders in healthcare environments

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BENEFITS OF THIS COURSE
• Improve Safety – Reduce risks for staff, patients, and visitors through effective conflict resolution.
• Stay Compliant – Meet NHS, SIA, BSI, and ISO standards for healthcare security operations.
• Enhance Professionalism – Strengthen communication and de-escalation skills in high-pressure environments.
• Career Growth – Gain certification that supports progression into senior security and supervisory roles.
• Protect Reputation – Demonstrate best practice in safeguarding patient welfare and maintaining trust.

Ensure safety, compliance, and professionalism in NHS and healthcare security roles with accredited conflict management training.