Conflict Management Awareness For Security Officers

Conflict is a common challenge faced by security officers, from handling difficult customers to managing high-tension situations.

This online Conflict Management and De-escalation Training course is specifically designed for security officers and tailored to meet SIA Approved Contractor Scheme (ACS) standards, as well as BS 7499 (Static Guarding) and BS 10800 (Security Management).

It equips officers with essential skills to manage, resolve, and de-escalate conflicts effectively while ensuring safety, professionalism, and compliance.

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COURSE MODULES & TOPICS
• Module 1: Understanding Conflict in the Security Context
• Module 2: Legal & Professional Framework for Security Officers
• Module 3: Communication Skills for De-escalation
• Module 4: Managing High-Risk Situations
• Module 5: Real-World Scenarios & Practical Techniques

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WHY SHOULD SECURITY OFFICERS TAKE THIS COURSE?
• Enhance Professionalism – Manage difficult situations calmly, building trust with clients and the public.
• Meet ACS Standards – Aligned with ACS criteria for Service Delivery and Customer Focus.
• Legal & Safety Benefits – Reduce risks of harm and legal liabilities through effective de-escalation.
• Career Advancement – Strengthen your CV with a recognised conflict management certificate.

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WHAT’S INCLUDED IN THE COURSE?
• Interactive online lessons – video tutorials, case studies, and quizzes.
• Downloadable resources – templates, checklists, and de-escalation scripts.
• Certificate of Completion – awarded by London Security College.

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COURSE REQUIREMENTS
Who Can Enrol:
• Security officers with valid SIA licences
• Individuals currently working in security roles
• No prior conflict management experience required