Security is not only about systems and technology, it is about people. In any incident, the way people behave will shape the outcome, and as an SCR operator you must understand how both the public and staff react under pressure. This module explores human behaviour during crises, shows you how fear can be managed through training, and uses case studies to highlight the importance of effective crowd control.
People’s Reactions & Human Factors
Overview
By learning how people react in real emergencies, you will improve your ability to anticipate challenges, support frontline officers, and maintain control room operations in line with compliance standards.
Glossary: People’s Reactions & Human Factors
| Term | Definition |
|---|---|
| Panic Behaviour | Actions taken by members of the public during emergencies are often irrational, unpredictable, and potentially dangerous. |
| Crowd Dynamics | The way groups of people move and behave under normal and crisis conditions influences evacuation and safety outcomes. |
| Fear Response | A natural human reaction to threat or danger, which can lead to hesitation, poor decisions, or reduced effectiveness. |
| Training Effect | The benefit of professional training is that it enables staff to act calmly, follow procedures, and manage incidents effectively. |
| Control Room Support | The role of SCR operators in guiding, coordinating, and reassuring staff and the public during high-stress incidents. |
| Compliance Standards | UK legal and professional requirements, such as SIA licencing, BSI standards, NSI guidance, GDPR, and NHS Protect, where relevant. |
