Incident Management Priorities

Overview

When an incident happens, every second counts. The Security Control Room (SCR) is the central hub for decision-making, coordination, and communication. This module introduces the key priorities for managing incidents, focusing on identifying the type and scale of the event, applying decision-making frameworks under pressure, and setting clear tasks for the critical first 15 minutes.

By completing this module, you will gain the skills to take control quickly, communicate effectively, and ensure your actions align with UK compliance standards.

Glossary: Incident Management Priorities

Term	Definition
Incident Type	The category of an event, such as crime, fire, terrorism, or public disorder, determines the required response.
Incident Scale	The severity and size of the incident influence how resources are deployed and what actions are prioritised.
Decision-Making Framework	A structured method that helps SCR operators make clear and effective choices under pressure.
Critical First 15 Minutes	The most important time period in incident response is when actions can significantly reduce harm and escalation.
Incident Log	A record of actions, communications, and decisions made during an incident, used for accountability and compliance.
Compliance Standards	Legal and professional requirements, including SIA licencing, BSI standards, NSI guidance, GDPR, and NHS Protect, govern incident management.