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Security Control Room (SCR) Operator Training
Module 1: Understanding the Threat Landscape
Introduction to Security Control Rooms (SCR)
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Introduction to Security Control Rooms (SCR)
3 Topics
Purpose of a Control Room in Emergencies
Legal and Compliance Framework (NPSA guidance, UK Security Standards)
Why SCRs are Critical During Terrorist Incidents
Terrorist Incidents: Case Studies
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Terrorist Incidents: Case Studies
3 Topics
Lessons from UK incidents (e.g., London Attacks)
International Examples: How SCRs Performed Well/Poorly
Common Mistakes and How to Avoid Them
The Attack Timeline
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The Attack Timeline
3 Topics
Stages of an Attack (Preparation → Execution → Aftermath)
Recognising Early Warning Signs
First 5 Minutes: Why Response Speed Saves Lives
Module 2: Roles, Responsibilities & Grey Space
Roles & Responsibilities of SCR Operators
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Roles & Responsibilities of SCR Operators
3 Topics
Core Tasks During Normal Operations
Incident Response Duties (First Responder Role Inside the Control Room)
Supervisors vs Operators: Clear Division of Responsibility
Grey Space Explained
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Grey Space Explained
3 Topics
What is Grey Space?
Why it Matters in Modern Terrorist Threats
Case Study – Grey Space in Practice
Organisational Preparedness
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Organisational Preparedness
3 Topics
Site-Specific Threat Assessments
Integration with Wider Organisational Security Plans
Pre-Incident Rehearsals and Drills
Module 3: Preparing for and Responding to Attacks
Types of Terrorist Incidents
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Types of Terrorist Incidents
3 Topics
Vehicle-Based Attacks
Firearms & Explosives
Lone Actor Threats and Insider Risks
People’s Reactions & Human Factors
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People’s Reactions & Human Factors
3 Topics
Public Behaviour in Panic Situations
Staff Responses: Fear vs Training
Case Study: Crowd Control in Crisis
Emergency Services & Police Response
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Emergency Services & Police Response
3 Topics
Timeline for Police Arrival
What SCR Operators Must Communicate to 999 / Police Control
Do’s & Don’ts in Early Engagement with Emergency Responders
Module 4: Lockdown, Barriers & Communication
Barriers and Site Security Measures
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Barriers and Site Security Measures
3 Topics
Types of Physical Barriers (Bollards, Gates, Doors)
Assessing Weak Points in your Site
Integrating Barriers into Emergency Plans
Lockdown Procedures
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Lockdown Procedures
3 Topics
Steps for Rapid Lockdown
Complexities in Large Venues (Stadiums, Transport Hubs)
Case Study: Successful vs Failed Lockdowns
Communication During Incidents
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Communication During Incidents
3 Topics
Internal Communication within the SCR
Communication with Staff and Stakeholders
External Communication with Public, Neighbours, Emergency Responders
Module 5: Incident Management, Tracking & Announcements
Incident Management Priorities
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Incident Management Priorities
3 Topics
Identifying Incident Type and Scale
Decision-Making Frameworks Under Pressure
Tasks and Priorities in First 15 Minutes
Tracking and Reporting
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Tracking and Reporting
3 Topics
Recording Incidents in Real Time
Using Digital Systems & Manual Backups
Legal and Operational Importance of Accurate Logs
Announcements and Exercises
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Announcements and Exercises
3 Topics
Writing Effective Public/Staff Announcements
Using PA, Radio, and Emergency Communication Systems
Importance of Rehearsing and Simulation Training
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Importance of Rehearsing and Simulation Training
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