Retail Customer Conflict & Complaints Handling

Current Status

Not Enrolled

Price

£25.00

Get Started

Overview

Course: Retail Customer Conflict & Complaints Handling

Duration: 4 Hours (4 CPD Points)

Delivery: 100% Online

Access Period: 12 Months from Enrolment

Certification: LSC Certificate 

The Retail Customer Conflict & Complaints Handling course is designed to help retail professionals confidently manage conflicts, resolve complaints, and deliver excellent customer service in line with UK standards and regulations, including SIA, BSI, and NSI guidelines. By mastering communication, empathy, and de-escalation techniques, learners will gain the practical skills to turn difficult situations into positive experiences, protect business reputation, and build long-term customer loyalty.

Who Should Take This Course?

This course is ideal for:

  • Retail staff and frontline employees who interact directly with customers on a daily basis.

  • Supervisors and team leaders responsible for managing customer service teams and resolving escalated issues.

  • Store managers and retail executives seeking to strengthen customer satisfaction and protect business reputation.

  • Security personnel and compliance professionals who need to align conflict-handling skills with UK standards such as SIA, BSI, and NSI.

  • Anyone working in customer-facing roles who wants to improve their communication, empathy, and problem-solving skills to handle complaints effectively.

Benefits of this Course:

  • Gain confidence in handling difficult customers and challenging situations.

  • Learn practical communication and de-escalation techniques that reduce conflict quickly.

  • Improve customer satisfaction and loyalty, leading to better business outcomes.

  • Understand and apply UK standards and best practices (SIA, BSI, NSI) in conflict and complaint management.

  • Enhance your professional reputation by demonstrating strong problem-solving and customer service skills.

  • Turn customer complaints into valuable opportunities for growth and service improvement.

Pricing

£25 £50

Enrol Now

Don’t miss this opportunity to elevate your skills and align your practices with the highest industry standards. Enrol today to ensure your reports meet ACS and BSI expectations and set yourself apart as a leader in security professionalism!

Course Content

Module 1: Introduction to Retail Conflict Management
Understanding Retail Conflicts 3 Topics
Professional Standards in Retail Security & Service 3 Topics
Module 2: Legal & Ethical Responsibilities
UK Legal Framework 3 Topics
Duty of Care in Retail 3 Topics
Module 3: Communication Skills for Conflict Resolution
Effective Verbal Communication 3 Topics
Non-Verbal Awareness 3 Topics
Module 4: Conflict Resolution Techniques
De-escalation Strategies 3 Topics
Handling Difficult Situations 3 Topics
Module 5: Complaint Handling Process
Managing Complaints Effectively 3 Topics
Team Coordination & Escalation 3 Topics
Module 6: Health, Safety & Staff Wellbeing
Risk Awareness in Retail Conflicts 3 Topics
Emotional Resilience & Self-Management 3 Topics
Retail Customer Conflict & Complaints Handling – Final Assessment
London Security College

User Details

Locations

For Support

London Security college logo

User Details

Quick Links

Locations

For Support

Job Support Programme

Fill in the form below