Retail Customer Conflict & Complaints Handling
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Overview
Course: Retail Customer Conflict & Complaints Handling
Duration: 4 Hours (4 CPD Points)
Delivery: 100% Online
Access Period: 12 Months from Enrolment
Certification: LSC Certificate
The Retail Customer Conflict & Complaints Handling course is designed to help retail professionals confidently manage conflicts, resolve complaints, and deliver excellent customer service in line with UK standards and regulations, including SIA, BSI, and NSI guidelines. By mastering communication, empathy, and de-escalation techniques, learners will gain the practical skills to turn difficult situations into positive experiences, protect business reputation, and build long-term customer loyalty.
Who Should Take This Course?
This course is ideal for:
Retail staff and frontline employees who interact directly with customers on a daily basis.
Supervisors and team leaders responsible for managing customer service teams and resolving escalated issues.
Store managers and retail executives seeking to strengthen customer satisfaction and protect business reputation.
Security personnel and compliance professionals who need to align conflict-handling skills with UK standards such as SIA, BSI, and NSI.
Anyone working in customer-facing roles who wants to improve their communication, empathy, and problem-solving skills to handle complaints effectively.
Benefits of this Course:
Gain confidence in handling difficult customers and challenging situations.
Learn practical communication and de-escalation techniques that reduce conflict quickly.
Improve customer satisfaction and loyalty, leading to better business outcomes.
Understand and apply UK standards and best practices (SIA, BSI, NSI) in conflict and complaint management.
Enhance your professional reputation by demonstrating strong problem-solving and customer service skills.
Turn customer complaints into valuable opportunities for growth and service improvement.
Pricing
£25 £50
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Don’t miss this opportunity to elevate your skills and align your practices with the highest industry standards. Enrol today to ensure your reports meet ACS and BSI expectations and set yourself apart as a leader in security professionalism!
