Conflict Management & De-escalation Training NHS Security Officers

Current Status

Not Enrolled

Price

£50.00

Get Started

Overview

Course: Conflict Management & De-escalation Training for NHS and Healthcare Security Officers
Duration: 6 Hours (6 CPD Points)
Delivery: 100% Online 
Access Period: 12 Months from Enrolment
Certification: London Security College (LSC) Certificate

Aligned With:

  • NHS Protect Conflict Resolution Framework

  • SIA Conflict Management Standards (Door Supervision & Security Guarding)

  • BSI Standards:

    • BS 7499 – Static Site Guarding

    • BS 7858 – Security Vetting

    • ISO 18788 – Security Operations Management

  • Health & Safety Executive (HSE) guidance on staff wellbeing, safety, and risk

Who Should Take This Course?

  • NHS Security Officers (in-house and contract)

  • Healthcare Ward & Reception Security Staff

  • SIA Licence Holders working in hospital settings

  • Supervisors and Security Team Leaders in healthcare environments

Pricing

£50 £80

Enrol Now

Don’t miss this opportunity to elevate your skills and align your practices with the highest industry standards. Enrol today to ensure your reports meet ACS and BSI expectations and set yourself apart as a leader in security professionalism!

Average Review Score:
★★★★★

You must log in and have started this course to submit a review.

Course Content

Module 1: Understanding Conflict in the NHS Setting
What is Conflict? 2 Topics
Lesson Content
0% Complete 0/2 Steps
NHS-Specific Risk Factors 3 Topics
Legal Duties of NHS Security Officers 3 Topics
Quiz 1 – NHS Conflict Identification 1 Quiz
Module 2: Professional Communication & Behaviour
Verbal & Non-Verbal Techniques 2 Topics
Lesson Content
0% Complete 0/2 Steps
The Power of Listening 2 Topics
Lesson Content
0% Complete 0/2 Steps
Cultural Sensitivity in Healthcare 2 Topics
Quiz 2 – Communication Practice Scenarios 1 Quiz
Module 3: De-escalation in Action
NHS De-Escalation Steps 2 Topics
Lesson Content
0% Complete 0/2 Steps
Scenario-Based Practice 3 Topics
Lone Worker and Night Shifts 2 Topics
Quiz 3 – De-escalation Decisions 1 Quiz
Module 4: SIA & BSI Compliance in NHS Security
SIA Conflict Management Alignment 2 Topics
BS 7499 & ISO 18788 Essentials 2 Topics
Legal Intervention Boundaries 2 Topics
Lesson Content
0% Complete 0/2 Steps
Quiz 4 – Law, Ethics & Standards 1 Quiz
Module 5: Incident Reporting & Post-Incident Review
NHS & SIA Reporting Standards 2 Topics
Reflection & Learning After Conflict 2 Topics
Supporting Staff & Patients 2 Topics
London Security College

User Details

Locations

For Support

London Security college logo

User Details

Quick Links

Locations

For Support

Job Support Programme

Fill in the form below