Complaint Handling & Customer Resolution Training for Security Officers
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Overview
Course: Complaint Handling & Customer Resolution Training
Duration: 5 Hours (5 CPD Points)
Delivery: 100% Online
Access Period: 12 Months from Enrolment
Certification: LSC Certificate
Complaint Handling & Customer Resolution Training is designed to prepare security officers for one of the most important aspects of the job – managing people under pressure. While keeping sites safe is vital, the way you deal with complaints can make or break the public’s trust in both your role and your employer.
Complaints are not just problems to “get rid of” – they are opportunities to show professionalism, strengthen customer confidence, and protect brand reputation. Whether the issue is about access, searches, noise, or behaviour, your response directly reflects your credibility as a security officer.
This training will give you the skills, confidence, and strategies to handle complaints calmly, resolve issues fairly, and turn challenges into opportunities for trust, respect, and long-term positive relationships.
Who Should Take This Course?
Frontline security officers working in public or private settings
Supervisors responsible for team conduct and client relations
New recruits seeking confidence in complaint handling
Experienced officers aiming to strengthen customer service skills
Benefits of this Course
Handle complaints with confidence – learn proven techniques to stay calm and professional in high-pressure situations.
Protect your employer’s reputation – resolve issues fairly and prevent small complaints from turning into bigger problems.
Strengthen communication skills – master active listening, empathy, and clear responses that build trust with the public.
Reduce risks of escalation – apply de-escalation strategies that prevent conflicts, aggression, or legal consequences.
Boost customer service excellence – turn negative experiences into positive interactions that improve satisfaction.
Advance your career – demonstrate professionalism and reliability, making you a stronger candidate for promotions or new roles.
Pricing
£35 £70
Enrol Now
Don’t miss this opportunity to elevate your skills and align your practices with the highest industry standards. Enrol today to ensure your reports meet ACS and BSI expectations and set yourself apart as a leader in security professionalism!
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