Conflict Management & De escalation Training NHS Security Officers

Current Status

Not Enrolled

Price

£50.00

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Aligned With:

  • NHS Protect Conflict Resolution Framework

  • SIA Conflict Management Standards (Door Supervision & Security Guarding)

  • BSI Standards:

    • BS 7499 – Static Site Guarding

    • BS 7858 – Security Vetting

    • ISO 18788 – Security Operations Management

  • Health & Safety Executive (HSE) guidance on staff wellbeing, safety, and risk

Who Should Take This Course?

  • NHS Security Officers (in house and contract)

  • Healthcare Ward & Reception Security Staff

  • SIA Licence Holders working in hospital settings

  • Supervisors and Security Team Leaders in healthcare environments

Course Content

Module 1: Understanding Conflict in the NHS Setting
What is Conflict? 2 Topics
Lesson Content
0% Complete 0/2 Steps
NHS Specific Risk Factors 3 Topics
Legal Duties of NHS Security Officers 3 Topics
Quiz 1: NHS Conflict Identification 1 Quiz
Module 2: Professional Communication & Behaviour
Verbal & Non Verbal Techniques 2 Topics
Lesson Content
0% Complete 0/2 Steps
The Power of Listening 2 Topics
Lesson Content
0% Complete 0/2 Steps
Cultural Sensitivity in Healthcare 2 Topics
Quiz 2: Communication Practice Scenarios 1 Quiz
Module 3: De escalation in Action
NHS De Escalation Steps 2 Topics
Lesson Content
0% Complete 0/2 Steps
Scenario Based Practice 3 Topics
Lone Worker and Night Shifts 2 Topics
Quiz 3: De escalation Decisions 1 Quiz
Module 4: SIA & BSI Compliance in NHS Security
SIA Conflict Management Alignment 2 Topics
BS 7499 & ISO 18788 Essentials 2 Topics
Legal Intervention Boundaries 2 Topics
Lesson Content
0% Complete 0/2 Steps
Quiz 4: Law, Ethics & Standards 1 Quiz
Module 5: Incident Reporting & Post Incident Review
NHS & SIA Reporting Standards 2 Topics
Reflection & Learning After Conflict 2 Topics
Supporting Staff & Patients 2 Topics
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