Handling Allegations of Sexual Assault

1. What to do if someone reports an assault

Security officers are often the first point of contact when someone reports an assault. Handling such situations professionally is essential to ensure the victim’s safety, preserve evidence, and follow legal protocols.

Immediate Actions to Take When Someone Reports an Assault

1. Ensure the Victim’s Safety
  • Move the victim to a safe location, away from any potential threats.
  • Remain calm and supportive, reassuring the victim that they are in a secure environment.
  • If necessary, call emergency services (999 in the UK) for medical or police assistance.
2. Gather Basic Information
  • Ask simple, non-intrusive questions to understand what happened.
  • Determine whether the assault just occurred or if it was a previous incident.
  • Identify whether the suspect is still on the premises or if they have left.
3. Avoid Asking Leading Questions
  • Let the victim describe the incident in their own words.
  • Do not ask questions like “Did they hurt you?” Instead, ask “Can you tell me what happened?”
  • Do not pressure the victim into providing details they are uncomfortable sharing.
4. Preserve Evidence and Scene Integrity
  • If the assault took place on-site, secure the area and prevent tampering.
  • Advise the victim not to wash or change clothes if the assault was physical.
  • If CCTV footage is available, ensure it is saved and backed up for police review.
5. Notify a Supervisor and Follow Protocols
  • Immediately inform your supervisor or manager about the report.
  • Follow company policies regarding incident documentation.
  • Never disclose details to unauthorized personnel to protect victim confidentiality.
6. Contact Law Enforcement and Medical Support
  • If the victim wishes to report the assault, help them contact the police.
  • If medical attention is required, arrange for paramedics or direct them to appropriate medical services.
  • If the victim does not want to involve authorities, provide them with information on local support organizations.
7. Document the Incident Thoroughly
  • Record the victim’s statements accurately, using their exact words when possible.
  • Note the date, time, location, and any witnesses present.
  • Maintain neutral language and avoid making assumptions about the incident.

2. How to handle the situation professionally and sensitively

Handling an assault report requires professionalism, sensitivity, and adherence to security procedures. Security officers must create a safe environment while offering the victim the necessary support.

Key Principles for Handling Assault Reports

1. Maintain a Calm and Supportive Demeanor
  • Speak softly and reassuringly to the victim.
  • Show empathy without expressing personal opinions or judgments.
  • Allow the victim to dictate the pace of the conversation.
2. Respect the Victim’s Privacy and Confidentiality
  • Conduct discussions in a private area to avoid unnecessary attention.
  • Only share case details with authorized personnel, such as police or a supervisor.
  • If bystanders inquire, respond with discretion, such as: “We are handling a private matter.”
3. Listen Without Interruption
  • Let the victim explain what happened without interjecting or making assumptions.
  • Use active listening techniques, such as nodding and repeating key details for clarity.
  • Do not express disbelief or question their credibility.
4. Offer Emotional and Practical Support
  • If the victim appears distressed, offer comforting words like, “You are not alone. We are here to help.”
  • Provide clear options regarding police involvement and medical support.
  • Suggest contacting a friend, family member, or support service for additional assistance.
5. Handle Potential Suspects or Witnesses Professionally
  • If a suspect is identified, do not confront them directly.
  • Secure any CCTV footage or witness statements for law enforcement.
  • If dealing with a witness, encourage them to provide details accurately and remain available for police inquiries.
6. Follow Company Procedures and the Law
  • Always adhere to company policies on reporting assaults.
  • Avoid making promises or legal claims—leave legal matters to the authorities.
  • If unsure how to proceed, seek guidance from a supervisor or law enforcement.
7. Maintain Professional Documentation
  • Record all actions taken, including people involved, responses given, and evidence preserved.
  • Keep the report factual and objective, avoiding emotional or subjective language.
  • Submit the report according to company policies and ensure copies are stored securely.

By handling the situation with professionalism, empathy, and procedural accuracy, security officers can support victims effectively while ensuring that justice is pursued appropriately.

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