REACT For Security Officers

What is REACT?

REACT is an acronym that outlines a structured approach for security officers when dealing with incidents or emergencies. It helps officers respond effectively while maintaining safety for themselves, the public, and property. REACT stands for:

  • R – Recognise: Identify the incident, threat, or suspicious behaviour.

  • E – Evaluate: Assess the situation, potential risks, and the severity of the threat.

  • A – Alert: Notify supervisors, colleagues, or emergency services as required.

  • C – Control: Take appropriate action to manage the situation safely.

  • T – Track: Record and monitor the incident for follow-up and reporting.

By following the REACT approach, security officers can respond calmly, professionally, and efficiently.

Recognise and Evaluate

Security officers must first recognise potential threats, hazards, or suspicious behaviour:

  • Look for unusual behaviour, unauthorised access, or unsafe conditions

  • Monitor for potential emergencies, such as fire, medical incidents, or criminal activity

Once identified, evaluate the situation:

  • Determine the level of risk to people, property, or assets

  • Decide if immediate action is required or if it needs escalation

  • Consider the legal and health and safety implications of your actions

Alert and Control

Alert appropriate personnel or emergency services based on the evaluation:

  • Contact supervisors, colleagues, or law enforcement depending on the severity

  • Communicate clearly with concise, factual information

  • Use radios, alarms, or communication systems as per SOPs

Control involves managing the situation safely:

  • Use de-escalation techniques where appropriate

  • Apply access control or cordon off areas to prevent harm

  • Follow site-specific protocols for handling incidents

  • Avoid physical confrontation unless trained and authorised

Track and Report

Recording and tracking the incident ensures accountability and future learning:

  • Log all relevant details including date, time, location, and people involved

  • Include actions taken and outcomes

  • Maintain records securely, in line with GDPR and organisational policies

  • Use reports for post-incident review and improving site safety

Tracking incidents also helps identify trends in suspicious behaviour or hazards, enabling preventative measures.