Lesson 2.2: Understanding Boundaries in the Role
Overview
Knowing the limits of your responsibilities is essential to performing your role effectively and professionally. In this lesson, you’ll explore what tasks fall within your security duties, and which tasks should be left to others, like concierge or administrative staff. Understanding these boundaries not only prevents role confusion but also ensures you maintain a high level of professionalism.
Key Learning Outcomes
- Identify the specific tasks and responsibilities that are part of your role as a front of house security officer
- Recognise tasks that are outside of your job scope and should be referred to other staff members
- Master strategies for maintaining professional boundaries and avoiding overstepping in any situation
Glossary: Understanding Boundaries in the Role
| Term | Definition |
|---|---|
| Role Boundaries | The defined scope of duties and tasks that security officers are expected to perform, ensuring clarity in job responsibilities |
| Concierge Role | Duties related to customer service, like assisting guests or providing general information, are outside the security officer’s role |
| Overstepping Boundaries | Performing tasks or taking on responsibilities that are not part of your defined role, leading to confusion or mismanagement |
| SIA Licence | A legally required licence for security officers in the UK, ensuring compliance with regulations and standards for security work |
| BS 7499 | British Standard that outlines the best practices for security guarding services, ensuring professional conduct and safety |
| GDPR | Regulations that ensure the proper handling and protection of personal data are relevant when security officers interact with personal information |
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