In a crisis, words matter. Clear, confident, and timely announcements can prevent panic, guide people to safety, and support emergency services. As an SCR operator, you must know how to write and deliver effective announcements, use different communication systems correctly, and participate in rehearsals that prepare you for real emergencies. This module focuses on practical communication skills and the value of rehearsing through simulation training.
Announcements and Exercises
Overview
By the end of this module, you will have the confidence to deliver the right message, at the right time, in the right way.
Glossary: Announcements and Exercises
| Term | Definition |
|---|---|
| Public Address (PA) System | An electronic system used to make announcements to staff, visitors, or the public in real time during incidents. |
| Radio Communication | The use of handheld or fixed radios to provide clear, instant, and reliable communication between security staff and control rooms. |
| Emergency Communication System | A network of tools and channels, including PA, radios, and alarms, designed to alert and direct people in crises. |
| Effective Announcement | A short, calm, and clear message that provides instructions without causing unnecessary panic. |
| Simulation Training | A realistic practice exercise that recreates incident scenarios to test and improve response procedures. |
| Rehearsal Drill | A planned training activity where staff practice emergency communication and procedures, ensuring readiness in real situations. |
