Roles & Responsibilities of SCR Operators

Overview

The Security Control Room (SCR) is the nerve centre of any professional security operation, and the role of its operators is central to safety and compliance. This module introduces you to the daily responsibilities, incident duties, and the division of tasks between operators and supervisors.

You will gain a clear understanding of your professional obligations, the compliance standards you must meet, and the practical skills required to work effectively within a control room environment.

Glossary: Roles & Responsibilities of SCR Operators

Term	Definition
SCR Operator	A trained professional responsible for monitoring CCTV, managing alarms, logging incidents, and coordinating communication inside the control room.
SIA Licencing	The mandatory requirement set by the Security Industry Authority ensures that only licenced staff perform security duties legally.
BSI Standards	British Standards such as BS 7499 for security guarding and BS 7858 for staff screening are designed to maintain professionalism and trust.
Incident Escalation	The process of reporting an incident to supervisors or emergency services quickly, ensuring the right level of response.
Supervisor Role	The individual responsible for oversight, compliance, and decision-making, providing direction to operators inside the SCR.
GDPR Compliance	Rules that govern the lawful collection, storage, and sharing of personal data, including CCTV footage and reports.