Mock Exam: Conflict Management SIA

Which of these would be the best way to communicate in a conflict situation

Why is it important to have a workplace violence policy?

A common trigger of aggression is when a person

Which of these factors is most likely to inhibit an angry response?

The main way in which managing customer expectations reduces the risk of conflict is that it:

What is a recognized response in a person who feels threatened?

What is the final stage in the escalation of a conflict situation?

Which of these are considered when using a POP in a dynamic risk assessment?

Which of these is a non-verbal way of signaling non-aggression?

Which of these is not recognised as being a way of overcoming communications barriers?

Which of these would generally be considered to indicate aggression?

A recognised strategy for defusing high risk conflict is to:

Which of these would be considered inappropriate when confronting unacceptable behavior?

Intervening between a colleague and another person in a conflict situation to focus that persons attention away from your colleague is known as:

Why is it important to always ensure that the other person has an exit route when dealing with a conflict situation?

It is important for security operatives to try and view a situation from the customers point of view because it will:

In order to resolve a conflict situation it is important to develop a sense of trust with the other person by:

The most important reason for having workplace violence reporting procedure is to:

The best definition of the ‘flight or fight’ response is a:

What is the first stage in the process of a dynamic risk assessment?