Lesson 2.1: Core Responsibilities of Front of House Officers
Overview
Front of house security officers are responsible for balancing security tasks with customer service. This lesson covers your daily duties, distinguishing between security and concierge roles, and how to handle potential role confusion. You will gain a clear understanding of your core responsibilities, ensuring that you can perform your duties professionally while maintaining appropriate boundaries.
By the end of this lesson, you will be able to:
- Understand the daily responsibilities of front of house security officers
- Recognise the difference between security and concierge duties
- Identify role confusion scenarios and handle them professionally
Glossary: Core Responsibilities of Front of House Officers
| Term | Definition |
|---|---|
| Daily Duties | Routine tasks performed by security officers, including monitoring access points, checking ID, and ensuring the safety of the premises |
| Concierge Responsibilities | Non-security tasks such as providing directions, assisting guests, and managing general enquiries, which may overlap with security duties in some environments |
| Role Confusion | Occurs when the responsibilities of a front of house security officer and other roles, like concierge or customer service, overlap, leading to unclear boundaries |
| SIA Licence | A mandatory licence for security officers in the UK, required for many security roles, including front of house positions |
| BS 7499 | British Standard that covers the requirements for static guarding and mobile patrol services, applicable to front of house security |
| BS 7858 | British Standard for the screening and vetting of individuals employed in the security industry, ensuring only qualified professionals are hired |
| GDPR | The UK regulation that governs how personal data is handled, ensuring compliance when collecting and processing guest or visitor information |
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