Good Practice Following Conflict For Security Officers
Understanding What Comes After a Conflict
Dealing with a conflict doesn’t end when tensions drop. For a security officer, the moments after a dispute are just as important as managing the conflict itself. This period is about ensuring the situation is fully resolved, preventing further issues, and learning from what occurred. Post-conflict actions are essential for maintaining safety and professional standards.
Reviewing the Incident
After the dust settles, officers should take a step back to analyse the situation. Ask yourself: What triggered the conflict? How effective were the techniques used? Were there any gaps in procedures? Reflecting on these points helps you understand what worked, what didn’t, and how to improve for the future.
Reporting and Recording
Documentation is not just a formality—it’s a tool for accountability and continuous improvement. Security officers should:
Note the key facts objectively and clearly
Record actions taken, people involved, and any injuries or damages
Ensure the report reaches the relevant supervisor promptly
Keep the language professional and factual
Accurate records protect you, your organisation, and provide a reliable reference for any follow-up actions.
Maintaining Safety and Learning
Even after a conflict seems over, risks can linger. Officers should continue to observe the area, support staff or visitors affected, and check that procedures are followed. Take lessons from each incident to strengthen your approach and prevent repeat situations. Sharing these insights with colleagues helps everyone improve their conflict management skills.
