Understanding Vulnerability and Duty of Care

1. What makes a person vulnerable

A vulnerable person is anyone at increased risk of harm due to personal circumstances or external factors. As a security officer, understanding vulnerability is essential to providing duty of care, ensuring safety, and responding appropriately to potential risks.

Factors That Contribute to Vulnerability

Several situations can increase a person’s risk:

  • Intoxication (Alcohol/Drugs) – Impairs judgment, coordination, and decision-making, making them an easy target for exploitation or harm.
  • Isolation or Lack of Support – A person who is alone and distressed may be at risk of theft, harassment, or assault.
  • Age – Young people (under 18) and the elderly are more susceptible to harm, manipulation, or exploitation.
  • Disabilities (Physical or Mental) – Individuals with learning disabilities, mental health issues, or physical impairments may struggle to communicate their needs or escape danger.
  • Victims of Domestic Abuse – May be at increased risk of physical violence, stalking, or coercion in public spaces.
  • Invisible Disabilities – Conditions such as autism, PTSD, epilepsy, or neurological disorders may not be immediately noticeable but can impact a person’s safety.

2. Your responsibility as a security officer

As a security officer, your primary responsibility is to maintain safety, prevent harm, and protect individuals within your designated area. This includes safeguarding vulnerable people, enforcing security protocols, and responding to incidents professionally.

Key Responsibilities:

  1. Ensuring Public Safety

    • Monitor premises to prevent threats, risks, and criminal activity.
    • Provide a visible security presence to deter unlawful behaviour.

  2. Safeguarding Vulnerable Individuals

    • Identify people at risk due to age, disability, intoxication, or distress.
    • Offer assistance by contacting emergency services, family, or local support programs.

  3. Handling Incidents Professionally

    • Respond swiftly to emergencies, conflicts, or disturbances.
    • Follow company policies, legal guidelines, and SIA (Security Industry Authority) regulations.

  4. Maintaining Effective Communication

    • Report incidents to supervisors, emergency responders, or relevant authorities.
    • Keep detailed records of security breaches, safeguarding concerns, or unusual activities.

  5. Acting with Integrity & Professionalism

    • Treat all individuals with respect, fairness, and impartiality.
    • Ensure all actions comply with legal and ethical standards.

By fulfilling these responsibilities, security officers contribute to a safe environment, protect vulnerable people, and uphold professional security standards.

 
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