Handling Search Refusals and Related Incidents
1. Actions to take if a search is refused
Refusing a search does not automatically indicate illegal activity. Some individuals may feel uncomfortable being searched due to personal, cultural, or medical reasons. However, searches are an essential security measure and must be conducted according to site policies and legal guidelines.
Step-by-Step Actions for Security Officers:
1. Communicate Clearly
✔ Politely explain the reason for the search and the site’s search policy.
✔ Reassure the individual that the search will be conducted professionally and respectfully.
✔ If appropriate, offer alternative search methods such as self-searching (e.g., emptying pockets or bags onto a table).
2. Handling Visitor Search Refusals
✔ Visitors must be informed that searches are a condition of entry.
✔ If a visitor refuses, they should be denied entry and the person they were due to visit should be notified.
✔ Document the refusal and record it in the search log or CCTV if available.
3. Handling Employee Search Refusals
✔ Employees should be aware that searches are part of their employment contract and site policies.
✔ If an employee refuses a search, they should be denied entry, and their line manager must be informed.
✔ If the refusal occurs on exit, follow the Assignment Instructions (A.I.s) for further action.
4. Follow Site Security Protocols
✔ Refer to A.I.s for specific guidance on handling search refusals.
✔ Always record search refusals in a register, incident report, or via CCTV to maintain transparency and compliance.
✔ If the refusal raises suspicion, alert senior security personnel or management for further action.
Key Takeaways for Security Officers:
🔹 Always remain calm, professional, and non-confrontational.
🔹 Ensure search policies are communicated clearly to avoid misunderstandings.
🔹 Document all search refusals for accountability and future reference.
By following these best practices, security officers can ensure site security and compliance while respecting the rights and concerns of individuals.
2. Actions to take if an incident or accident occurs during searching
While conducting searches on people, vehicles, or property, unexpected incidents or accidents may occur. These could include medical emergencies, injuries, or collisions. Security officers must be prepared to handle such situations calmly and professionally while ensuring the safety of all involved.
Immediate Actions to Take:
✔ Follow Site Assignment Instructions (A.I.s) – Always adhere to your company’s pre-determined procedures for handling incidents.
✔ Call Emergency Services – If the situation is serious, immediately dial 999 (UK) or the relevant emergency number for medical assistance, fire, or police intervention.
✔ Summon a First-Aider – If a person requires immediate medical attention, alert the on-site first-aider to provide assistance until emergency responders arrive.
✔ Cordon Off the Area – Secure the incident location to prevent further accidents, protect evidence, and ensure the safety of bystanders.
Post-Incident Procedures:
✔ Complete an Incident Report – Document all details in your notebook, incident report, or search log for future reference and investigation.
✔ Report to Management – Notify your supervisor or site management about the incident as per company policy.
✔ Review Safety Measures – After the incident is resolved, assess what went wrong and whether any additional precautions are needed for future searches.
By taking swift and appropriate action, security officers can ensure the safety of individuals, minimize further risks, and maintain professional security standards.
