Module 1: Introduction to Healthcare Security

Overview

Working as a security officer in a healthcare setting is one of the most sensitive and high-responsibility roles in the industry. Whether you’re based in an NHS hospital, mental health unit, or private healthcare site, your role goes far beyond patrolling or observing — you’re part of the wider care environment.

In this opening module, we’ll introduce you to the core expectations, legal duties, and ethical principles that guide your day-to-day conduct. You’ll explore what makes healthcare security different, what patients and staff need from you, and how to carry out your role with professionalism and care — even in high-pressure situations.

TermDefinition
NHS ProtectFormer national body overseeing NHS security. While now disbanded, its standards still guide NHS-related security practices and risk assessments.
Patient-Centred CareAn approach that prioritises patient dignity, safety, and well-being—security officers must support this principle in all interactions.
Professional BoundariesThe limits that protect both staff and patients—officers must act respectfully, avoid personal involvement, and maintain a professional distance.
SIA Licence (PSIA 2001)Legal requirement for working in healthcare security roles—ensures officers are trained, vetted, and authorised to work in regulated environments.
BS 7499 (Static Guarding)British Standard outlining duties, conduct, and procedures for uniformed officers, including those in hospitals and clinics.
SafeguardingThe duty to protect vulnerable adults and children from abuse or neglect—security must report concerns immediately following local protocols.

Please click on the topics below, all topics must be completed before heading to the next lesson.